JASPak Support

JASPak Solar Generator System Support


Using your JASPak Solar Generator System is very easy and straightforward. In the event you have a question, review our answers to our most frequently questions and phone calls.

If your answer is not here – do not hesitate to call us at 855-381-3331, or send us an e-mail to support@jaspak.com and we will reply back quickly.

Where can I get the Federal Tax Credit Manufacturer Cetificate Statement for my taxes?

This can be downloaded form our documents page. Please click here.

Where can I get a copy of the Instruction Manual for my system?

This can be downloaded form our documents page. Please click here.

Can I add more solar panels or batteries on my own?

Please do not add any additional solar panels or batteries that are not specifically designed to connect to your system. Only JASPak designed components are designed to be connected to your system. If you choose to add other non-JASPak components to your system, the warranty on our equipment will be void. Adding non-JASPak equipment to your system may also damage your unit or render it inoperable.

Can I operate my JASPak Solar Generator outside in the rain?

All JASPak Solar Generators are built inside weatherproof cases, that when properly closed, will protect the internal components of your system from environmental moisture and rain. JASPak Solar Generators are NOT designed to be open and operating in wet, rainy or other moisture-heavy environments outside. Only for use indoors and dry conditions outside. All JASPak Solar Panels can be outside in the elements including rain and snow. JASPak Solar Panels are sealed and rated for outdoor use in most conditions.

How long can I run my generator before it is out of power?

Please review our Learning Center topics for help on answering this question. This is a question that has many variables and in the Learning Center, we advise on how to compute your needs, your usage and then help you create a power plan!

How can I check the status of my order?

Please give us a call! 855-381-3331 and we will be happy to update you on the status of your order!

Can the JASPak Solar Generator run my water well pump?

Most fresh water well pumps require 220v AC. Currently, all JASPak Solar Generator Systems are equipped with 120v AC outlets and cannot run fresh water well pumps rated at 220v AC.